1. INTRODUCTION

1.1. Data Controller

1.1.1. The data controller responsible for processing your personal information is Bet365, operating the platform 365casinostatsuk.co.uk.

1.1.2. We process personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1.2. Scope of This Policy

1.2.1. This Policy applies to all Users who access the Website, create an Account, participate in gaming activities, or interact with our Services.

1.2.2. By using the Website, you consent to the practices described in this Policy.

1.3. Reference to Terms & Conditions

1.3.1. All definitions used in this Policy have the same meaning as in the Terms & Conditions.

1.3.2. In case of conflict, this Privacy Policy prevails regarding data protection matters.

2. DATA WE COLLECT

We collect personal data to provide gaming services, comply with legal obligations, and ensure platform security.

2.1. Data Provided by the User

We collect information you voluntarily submit during registration, verification, or communication with us:

• Full name
• Date of birth
• Residential address
• Email address
• Phone number
• Payment method details
• KYC documents (passport, ID card, driving licence)
• Proof of address (utility bill, bank statement)
• Self-exclusion or limit preferences
• Customer support correspondence

2.2. Data Collected Automatically

When you use the Website, we automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Geolocation (approximate)
• Login timestamps
• Session duration
• Game history and wagering activity
• Transaction history
• Cookies and tracking identifiers
• Security logs (failed logins, suspicious activity)

2.3. Data from Third Parties

We may receive data from:

• Payment providers (transaction confirmations, chargeback alerts)
• KYC/AML verification services (identity validation, sanctions screening)
• Marketing partners (campaign performance data)
• Affiliates (referral information)

3. HOW WE USE YOUR DATA

3.1. To Provide Services

We process your data to:

• Create and manage your Account
• Process deposits and withdrawals
• Enable participation in Games and betting markets
• Provide customer support
• Deliver bonuses and promotions

3.2. For KYC/AML Compliance

We use your data to:

• Verify your identity and age
• Prevent fraud, money laundering, and terrorist financing
• Detect suspicious or irregular activity
• Comply with regulatory obligations

3.3. To Improve the Platform

We analyse data to:

• Enhance website performance
• Personalise content
• Optimise user experience
• Identify technical issues

3.4. For Marketing (with Consent)

We may send:

• Promotional emails
• Bonus offers
• Product updates

You may opt out at any time.

3.5. To Meet Legal Obligations

We process data to comply with:

• UK gambling regulations
• Tax and financial reporting requirements
• Law enforcement requests

3.6. Responsible Gaming Monitoring

We analyse behavioural patterns to:

• Detect signs of problem gambling
• Apply limits or restrictions
• Support self-exclusion processes

4. LEGAL BASES FOR PROCESSING

We rely on the following legal grounds:

4.1. Consent

When you agree to marketing communications or optional features.

4.2. Contract Performance

Processing necessary to provide gaming services.

4.3. Legitimate Interests

Including fraud prevention, platform security, and service optimisation.

4.4. Legal Obligation

Compliance with AML, KYC, and gambling regulations.

5. DATA SHARING & THIRD PARTIES

We may share your data with trusted partners.

5.1. Game Providers

To enable gameplay, Providers may access:

• Game session IDs
• Bet amounts
• Technical logs

5.2. Payment Providers

To process deposits and withdrawals.

5.3. KYC/AML Providers

For identity verification and sanctions screening.

5.4. Marketing Partners

Only with your consent.

5.5. Regulatory Authorities

When required by law.

5.6. Group Companies

For internal administrative purposes.

5.7. No Sale of Personal Data

We never sell your personal data to third parties.

6. COOKIES & TRACKING TECHNOLOGIES

6.1. Types of Cookies

• Essential cookies — required for login and security
• Analytics cookies — measure performance and usage
• Marketing cookies — personalise promotions

6.2. Managing Cookies

You may disable cookies via your browser settings.

6.3. Third-Party Cookies

We may use:

• Google Analytics
• Advertising trackers
• Affiliate tracking pixels

7. DATA SECURITY

7.1. Encryption

All data transmitted between your device and our servers is protected using SSL encryption (128/256-bit).

7.2. Server Protection

We implement:

• Firewalls
• DDoS protection
• Intrusion detection systems
• Regular security audits

7.3. Restricted Access

Only authorised employees may access personal data.

7.4. Incident Management

In case of a data breach:

• We will investigate immediately
• We will notify affected Users
• We will inform relevant authorities

8. DATA RETENTION

8.1. Retention Period

We retain data for 5–10 years after account closure to comply with AML and regulatory requirements.

8.2. Anonymisation

After the retention period, data is anonymised or securely deleted.

9. YOUR RIGHTS

9.1. Right of Access

You may request a copy of your personal data.

9.2. Right to Rectification

You may correct inaccurate or outdated information.

9.3. Right to Erasure

We may delete your data unless retention is required by AML laws.

9.4. Right to Withdraw Marketing Consent

You may unsubscribe from marketing at any time.

9.5. Right to Complain

You may file a complaint with the Information Commissioner’s Office (ICO) in the UK.

9.6. How to Submit a Request

Send an email to:

[email protected]  

We respond within 30 days.

10. INTERNATIONAL DATA TRANSFERS

10.1. Cross-Border Transfers

Your data may be processed outside the UK.

10.2. Safeguards

We use:

• Standard Contractual Clauses
• Secure transfer protocols
• Verified third-party processors

11. MINORS

11.1. Age Restriction

The Website is not intended for individuals under 18 years old.

11.2. Action on Detection

If we discover a minor has registered:

• The account is closed
• Data is deleted
• Any winnings are voided

12. CHANGES TO THIS POLICY

12.1. Right to Update

We may update this Policy at any time.

12.2. Continued Use

Continued use of the Website after updates constitutes acceptance.

13. CONTACT INFORMATION

For privacy matters:

📧 [email protected]

For general support:

📧 [email protected]